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Hotelsinone/RedFM Breaks Privacy Policy – Aug 2018  

Background
Please take time to read the following policy so you understand how we, Hotelsinone/RedFM Breaks, use the personal information we ask you to submit. As we update and expand our services, this policy may change, so please refer back to it from time to time

Hotelsinone/RedFM Breaks is committed to ongoing compliance with the core principals of the GDPR (General Data Protection Regulation) and the Data Protection Directives of the European Union. Our systems and processes are compliant with the 7 data protection principles underlying the GDPR.

1). Lawfulness, Fairness and transparency – Personal data must be processed and handled lawfully, fairly and in a transparent manner.

2). Purpose Limitation – Personal data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (with exceptions for public interest, scientific, historical or statistical purposes).

3). Data Minimisation – Personal data must be adequate, relevant and limited to what’s necessary in the relation to the purpose for which it is processed.

4). Accuracy – Personal data must be accurate and where necessary, kept up to date. Inaccurate personal data must be corrected or deleted

5). Retention – Personal data should be kept in an identifiable format for no longer than is necessary

6). Integrity and Confidentiality – Personal date should be held securely

7). Accountability – The Data Controller should be able to demonstrate and in some cases, verify compliance with GDPR.
Collection of Data during the booking process
When you book a hotel with the RedFM Breaks website, we ask you for personal information. We use this information to process your booking and to communicate with you about your reservation. We also use your email address to send you confirmation of all the details of your booking and the hotel's contact details. Occasionally, we send our customers special offers and promotional information via email newsletter and postal mail, using the details you provided. Before sending you any such information we would always ask for your consent to do so.

Collection and Use of Information
When you book a hotel with RedFM Breaks we ask you for your full name, mailing address, email address, contact telephone number and credit card details. During the course of the booking process your credit card details are deleted and we do not store credit cards details in any format. In order to process your booking your personal details are used to confirm your booking with the hotel and after a short period of time these are also deleted from our system. This is in line with best practice in the Credit Card industry and conforms with the global standards of PCI Compliance (Payment Card Industry compliance standards).

Cookies
This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). As you browse the RedFM Breaks website, cookies are placed by Google Analytics on your computer's hard drive. (Cookies are small pieces of data that are sent to your browser from a web server and stored on your hard drive.) These cookies allow us to identify you whilst you are on the RedFM Breaks website and help us analyse how you use the site. We can then compile reports on site activity for site operators and provide other services relating to site activity and internet usage. If your browser is set to not accept cookies, you will not be able to use the RedFM Breaks site or service.

Disclosure
Except as described in this section, we will not sell, rent or disclose your personal information to third parties without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared. Your details are forwarded to your hotel to secure your reservation and allow the hotel to contact you if necessary. Occasionally, we use other companies, agents or contractors to perform services necessary to our operations. For example, we have partnered with other companies to personalise our web pages, process credit card transactions or analyse customers' interaction with our site. In the course of providing such services, these companies may have contact with your personal information. By contractual agreement, these companies must treat your information in accordance with Data Protection legislation. Any exceptions to this policy of sharing your personal information with a partner company will be made only with your permission. RedFM Breaks also reserves the right to disclose information when required by law. You should check back for updates to this policy. RedFM Breaks will obtain email consent from any user if the company intends to use the information collected in a manner different from that stated when the user registered.

Security and Access
When you reach the booking page on our website you will notice two significant changes to your browser. Firstly, in your address bar the usual http situated before the URL is replaced by https. This is informing you that you have reached a secure area of the site and your sensitive information is safe. Additionally, you will also observe a closed padlock on the bottom right of the screen. This is just another assurance of your security. We also use the very latest technology to protect your credit card information. All transactions are protected by Secure Sockets Layer (SSL), a secure server which is regarded as the best software available today for secure e-commerce transactions. SSL powerfully encrypts all of your personal numbers and information before it is sent across the Internet to our servers. A firewall which protects our servers and network against unauthorised access is used in addition.
We take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. We store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems. Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser is protected using encryption technology.

Transfers of your personal data
The hosting facilities for our websites are situated in Europe. Our Email Service Providers (SendinBlue) servers are situated in United States of America. Our analytics providers (Google) are situated in the United States of America. The European Union has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries is protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Union.
Access Rights
Under Data Protection legislation you have the right to find out what information we hold on you and have incorrect information rectified. To obtain a copy of your personal information, please write to us at the following address:

Hotelsinone/RedFM Breaks, Bishopstown, Cork. Or email hello@hotelsinone.com

Furthermore, you can have your personal data rectified or erased. All the above applies if Hotelsinone is not obliged to maintain your information to comply with any other legal requirements.
V2 – Hotelsinone/RedFM Breaks – Aug 2018

Terms And Conditions

TERMS AND CONDITIONS – RedFM Breaks
Please read carefully the following terms and conditions (The Terms and Conditions) which govern the use by you of the www.RedFMbreaks.ie service.
These terms and conditions represent the entire agreement between RedFMBreaks.ie and you relating to this website, www.RedFMbreaks.ie
You may only use RedFMBreaks.ie to make legitimate enquiries or reservations and hereby undertake to not make any speculative, false or fraudulent reservations or any reservations in anticipation of demand.
AVAILABILITY OF THE SITE
Notwithstanding the fact that we aim to offer you the best service possible, we cannot guarantee that the RedFMBreaks.ie site will be fault-free. If a fault occurs with the site, we will attempt to correct the fault as soon as practicable. Should you notice a fault, please report it to info@hotelsinone.ie
Access to the RedFMBreaks.ie website may be occasionally restricted to facilitate repairs and/or upgrades.
USE OF THE SITE
By using the RedFMBreaks.ie site, you agree to be bound by these terms and conditions. Before proceeding, please confirm your acceptance of these terms and conditions as follows:
RedFMBreaks.ie may modify the information on the site upon notice published over the site. RedFMBreaks.ie reserves the right to suspend, modify or amend the site (or any part thereof) from time to time.
If you continue to use the site after the effective date of the notice your use of the site shall be deemed to indicate your agreement to be bound by the new terms and conditions.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in relation to the site are and shall remain the property of RedFMBreaks.ie and the hotels. No attempt shall be made by you to copy, distribute, market, re-sell, retransmit, publish or otherwise exploit in any form the intellectual property of the site.
HOTEL'S OBLIGATIONS
RedFMBreaks.ie reserves accommodation on behalf of and with the authority of the hotel mentioned on the reservation form using this on-line booking service.
RedFMBreaks.ie obligation is to facilitate the reservation of accommodation but has no obligation to ensure that the reserved accommodation will be provided once a booking is made.
The hotel agrees to furnish the accommodation as set out in the reservation form but you will be responsible to the hotel for the payment of the balance of the accommodation and any other matters.
While every effort has been made to ensure the accuracy of the information supplied, RedFMBreaks.ie does not accept any liability for loss, delay, injury, expense, damage, or inconvenience whatsoever in relation to the provision of any information on this site.
YOUR OBLIGATIONS
When you make a reservation at this site, you will be obliged to pay a non-refundable deposit when making the reservation. The balance shall be payable to the hotel in respect of which the reservation is made.
Liability of the Hotel
The hotel shall be solely liable to you for any loss that you may suffer in connection with the reservation.
The liability of the hotel shall not exceed the total cost of the facilities provided and the hotel shall not be liable for any indirect or consequential loss whatsoever.
The terms implied by Section 39 of the Sale of Goods and Supply of Services Act of 1980 (as amended) are hereby excluded.
By using this site you agree to indemnify and hold harmless the hotel against all costs or damages, whether direct or indirect, arising from any acts or omissions by you or third parties acting on your behalf.
REDFMBREAKS.IE LIABILITY
RedFMBreaks.ie and the hotels have taken reasonable care to ensure that the content of the site is accurate. However, site information is compiled from information supplied by the hotels and which is published by RedFMBreaks.ie in good faith. RedFMBreaks.ie shall not accept any liability for changes to facilities at a particular hotel which are not notified to RedFMBreaks.ie.
RedFMBreaks.ie shall not be liable for indirect or consequential loss or damage (including loss of profits or goodwill) whether or not caused through negligence and shall not be liable for any failure to perform (or delay in performing) any of its obligations hereunder caused by circumstances beyond its reasonable control.
RedFMBreaks.ie recommends that you review the privacy statements of any such third-party sites when you visit them.
MISCELLANEOUS
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions to another business where we reasonably believe your rights will not be affected.
If you breach these terms and conditions and RedFMBreaks.ie chooses to ignore this, RedFMBreaks.ie will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the terms and conditions.
RedFMBreaks.ie shall not be responsible for any breach of these terms and conditions caused by circumstances beyond its reasonable control.
TERMINATION
Without prejudice to any other rights or remedies, RedFMBreaks.ie may at any time suspend the Site.
GOVERNING LAW AND DISPUTE
These terms and conditions shall be governed by and construed in accordance with the laws of Ireland (excluding laws governing the conflict of laws) and RedFMBreaks.ie and you submit to the jurisdiction of the Irish Courts. This will not prevent RedFMBreaks.ie from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these Terms and Conditions.
INTERNATIONAL USE
We make no promise that materials on the sites are appropriate or available for use in locations outside Ireland and accessing the site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Ireland, you do so at your own risk and are responsible for compliance with local laws.
ACCOMMODATION RESERVATIONS TERMS & CONDITIONS
Obligations on reservation
When you are making a booking on RedFMBreaks.ie you will be required to enter the following information to process a booking, First Name, Last Name, Home Address, Valid Credit / Debit card, telephone number, mobile number.
You will need to use one of the following valid credit/debit cards - Visa / MasterCard to book your hotel and guarantee your reservation.
Fixed Price packages
On our "Fixed Price" price packages you will be required to pay a non-refundable deposit of 12.5% of the cost (+VAT) of your booking to guarantee your reservation. You will be responsible for the payment of the balance due and any additional costs to the hotel on arrival.
On our 'Fixed Price' packages card charge will appear as 'RedFMBreaks.ie' on your statement.
REDFMBREAKS.IE OBLIGATIONS
Prices and Information
The price for the accommodation that can be booked by you is specified on the site.
RedFMBreaks.ie reserves accommodation on behalf of and with the authority of the entity mentioned on the reservation form. The hotel prices quoted will not include additional requirements unless specifically stated.
HOTEL OBLIGATIONS
The hotel agrees to furnish the accommodation as set out in the reservation form. This will constitute the entire agreement between the hotel and you.
COMPLAINTS PROCEDURE
Any complaints about the hotels or your stay at a hotel should be addressed to the hotel at the time of stay/checkout. Alternatively, all complaints, in relation to the accommodation or additional requirements, should be made in writing to the address of the place of business of the hotel within one weeks of the event of the complaint.
Every reasonable effort will be made by the Hotel to settle a complaint made by you. If this procedure does not satisfy, your complaint will be referred to the decision of a single arbitrator appointed by agreement between you and the Hotel or, in default, the President for the time being of the Incorporated Law Society of Ireland will appoint the arbitrator. The Arbitration Acts, 1954 to 1998 and any statutory amendment or re-enactment thereof will apply to such arbitration.
Any complaints in relation to this website (www.RedFMBreaks.ie) or any issues in relation to bookings should be directed to RedFMBreaks.ie either by phone (01 529 4000) or by email (info@RedFMBreaks.ie) or in writing to: RedFMBreaks.ie, 174 Walkinstown Road, Dublin 12. Ireland
CANCELLATION
The cancellation policy in place at the hotel in respect of which the reservation is made will be binding on you. Please make yourself aware of the cancellation policy in place at the hotel you are booking.
You should note that the 12.5% non-refundable deposit will not be refunded if the reservation is cancelled subsequent to the booking being made.
PAYMENT
Fixed Price packages
To confirm a reservation on our "Fixed Price" packages, you must pay a non-refundable deposit to the value of 12.5% of the reservation. Payments may be made using Visa, MasterCard or Visa debit card. Credit/charge cards used to process reservations must not expire within 10 days of making the reservation.
The outstanding balance due on a reservation is payable directly by you to the hotel on arrival.
REFUNDS
Fixed Price packages Refunds
On our "Fixed Price" or “Super Saver” packages the 12.5% booking deposit (plus VAT) is Non-refundable. No refunds are made in the case of cancellation. Should you require to change/amend a booking in any way a new booking deposit will be required at which time we will refund the value of the original deposit.
RedFMBreaks.ie is a trademark of Hotelsinone Ltd. This trademark has been licensed for use by Hotelsinone who have their registered office at Chamley Gardens, Malahide, Co. Dublin.
When booking hotels on RedFMBreaks.ie the contract is between the customer and the hotel booked on RedFMBreaks.ie
Address

RedFM Breaks  
Bishopstown  
Cork

Contacts

Email: bookings@redfmbreaks.ie

Tel.: (01) 5563400